Loading...
Effective Date: January 1, 2026
By accessing or using the website located at knoxvilleconcreteandmasonry.com, or by engaging Hallmark Knoxville Concrete & Masonry ("Company," "we," "us," or "our") for any services, you agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our website or services. These terms apply to all visitors, customers, and others who access or use our website.
Hallmark Knoxville Concrete & Masonry provides masonry and concrete contracting services, including but not limited to foundation repair, chimney repair, tuckpointing, brick repair, retaining wall construction, masonry restoration, fireplace installation, stone veneer installation, concrete block walls, driveway pavers, walkway construction, and related work. Services are provided to residential and commercial customers in Knoxville, TN and surrounding communities. All work is performed by licensed and insured professionals. The scope of any specific project is defined in a written proposal provided to the customer prior to work beginning.
All estimates provided by Hallmark Knoxville Concrete & Masonry are based on an on-site assessment of the project and the information available at the time of the estimate. Estimates are valid for 30 days from the date issued unless otherwise stated in writing.
An estimate is not a guaranteed final price. If conditions discovered during the course of work materially change the scope - for example, hidden structural damage, subsurface obstructions, or conditions not visible during the initial assessment - we will notify you promptly and provide a revised written cost before proceeding with any additional work.
Work will not begin without your written or electronic approval of the estimate. Changes to the agreed scope after work has started must be authorized in writing.
Once a project is scheduled, we reserve crew time and materials on your behalf. If you need to cancel or reschedule, please notify us at least 48 hours before the scheduled start date. Cancellations made with less than 48 hours' notice may result in a rescheduling fee, which will be communicated to you in writing.
We reserve the right to reschedule projects due to weather conditions that make safe or quality workmanship impractical - including temperatures below freezing, rain, or high winds. We will contact you as soon as possible to arrange an alternative date. No fee will be charged for rescheduling initiated by us due to weather.
Payment terms are specified in your written proposal. For most projects, a deposit is required prior to scheduling the work, with the remaining balance due upon completion. Larger or multi-phase projects may have milestone-based payment schedules as outlined in the proposal.
We accept payment by check, cash, or electronic transfer. Accepted payment methods will be confirmed in your proposal. Payment is considered received when funds have cleared.
Invoices not paid within 30 days of the due date may be subject to a late fee. If collection action becomes necessary, the customer agrees to be responsible for reasonable collection costs and attorneys' fees, to the extent permitted by Tennessee law.
Hallmark Knoxville Concrete & Masonry warrants that services will be performed in a workmanlike manner consistent with industry standards. Any warranty on specific work will be stated in writing in your project proposal. Warranty coverage, duration, and exclusions vary by project type.
Warranties are void if the work is modified, repaired, or tampered with by parties other than Hallmark Knoxville Concrete & Masonry without our prior written consent, or if damage results from events outside our control including flooding, extreme weather, ground movement unrelated to our work, or misuse.
THE WARRANTIES STATED IN YOUR PROJECT PROPOSAL ARE THE EXCLUSIVE WARRANTIES PROVIDED. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
To the fullest extent permitted by applicable law, Hallmark Knoxville Concrete & Masonryand its employees, agents, and subcontractors shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising out of or related to the performance of services or the use of this website, even if we have been advised of the possibility of such damages.
Our total liability for any claim arising under these terms or related to services performed shall not exceed the amount paid by the customer for the specific project giving rise to the claim.
The customer is responsible for providing accurate information about the property and the project scope during the estimate process. Material omissions or inaccuracies may result in revised pricing.
The customer agrees to provide safe and reasonable access to the work area on the scheduled date, including keeping pets, children, and unauthorized persons clear of the work zone. Delays caused by lack of access may result in rescheduling or additional charges.
Where required by local law or ordinance, Hallmark Knoxville Concrete & Masonry will obtain the necessary building permits before commencing structural work. Permit fees may be included in the project proposal or billed separately. The customer agrees to cooperate with any inspection requirements. Projects that do not require a permit will be identified in the proposal.
If a dispute arises relating to services performed or these Terms and Conditions, the parties agree to first attempt to resolve the matter through good-faith negotiation. If negotiation does not resolve the dispute within 30 days of written notice by either party, the parties agree to submit the dispute to binding arbitration administered in Knoxville, TNunder applicable arbitration rules, before pursuing any litigation.
Nothing in this section prevents either party from seeking emergency injunctive relief from a court of competent jurisdiction where necessary to prevent irreparable harm.
These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of Tennessee, without regard to its conflict of law principles. Any legal action not subject to arbitration shall be brought in a court of competent jurisdiction in Tennessee.
The content on knoxvilleconcreteandmasonry.com is provided for general informational purposes only. We make no representations or warranties about the completeness, accuracy, or suitability of the information for any particular purpose. You may not use our website for any unlawful purpose or in any way that could damage, disable, or impair the site. Unauthorized use of our website may give rise to a claim for damages.
We reserve the right to update or modify these Terms and Conditions at any time. Changes will be effective when posted to the website with a revised effective date. Your continued use of our website or services after changes are posted constitutes your acceptance of the revised terms. We encourage you to review this page periodically.
If you have questions about these Terms and Conditions, please contact us:
Hallmark Knoxville Concrete & Masonry
1602 Dora St
Knoxville, TN 37921
(865) 338-9440contact@knoxvilleconcreteandmasonry.com